Refund & Cancellation Policy

This Refund and Cancellation Policy outlines how you can cancel or seek a refund for a product/service that you have purchased through the Platform.

Cancellation Policy

1. Cancellations will only be considered if the request is made within 7 days of placing the order. However, cancellation requests may not be entertained if the orders have been communicated to the sellers/merchants listed on the Platform and they have initiated the process of shipping them, or the product is out for delivery. In such an event, you may choose to reject the product at the doorstep.
2. 9979497444 does not accept cancellation requests for perishable items like flowers, eatables, etc. However, the refund/replacement can be made if the user establishes that the quality of the product delivered is not satisfactory.

Refund Policy

1. In case of receipt of damaged or defective items, please report the issue to our customer service team. The request will be entertained once the seller/merchant listed on the Platform has checked and determined the same at its own end. This should be reported within 7 days of receipt of the products.
2. In case you feel that the product received is not as shown on the website or does not meet your expectations, you must bring it to the notice of our customer service team within 7 days of receiving the product. After reviewing your complaint, the customer service team will take an appropriate decision.
3. In case of complaints regarding products that come with a manufacturer's warranty, please refer the issue directly to the manufacturer.
4. In case any refund is approved by 9979497444, it will take approximately 3 days for the refund to be processed and credited to you.

Contact Information

For any questions regarding cancellations, refunds, or replacements, please contact our customer support team through the contact details provided on the Platform.